DSL Tip 2

When calling you ISP for help know where your modem is as if you have a connectivity problem we will need to know that lights are lite up on the Modem. Have a Ethernet cable ready to hook you computer up directly to the Modem for troubleshooting it makes it easier. Be prepared to help us troubleshoot your issue. Our goal is to actually get you back online and surfing the internet, not create a trouble ticket to get your service restored, repair tickets are first come first serve with business's taking priority.